Return/ Refund Policy

At Arabemart.com, we want you to be fully satisfied with your purchase. If you're not happy with your order, our return policy ensures a smooth and hassle-free process.

1. Eligibility for Returns

You may return an item if:
✔ It is in its original packaging and unused.
✔ It is returned within 15 days of delivery.
✔ It is not a non-returnable item (see below).

2. Non-Returnable Items

The following items cannot be returned:
❌ Personal care & hygiene products (e.g., cosmetics, skincare).
❌ Customized or personalized items.
❌ Items marked as "Final Sale."

3. How to Initiate a Return

1. Contact Us – Email us at support@arabemart.com 
2. Pack the Item – Ensure it is securely packaged in its original condition.
3. Ship the Item – Send it to our return address (provided upon request).

4. Refund Process

• Once we receive your return, we will inspect the item and process your refund within 15 days.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

• If you received a damaged or defective item, contact us immediately for a replacement.
• Exchanges are subject to stock availability.

6. Late or Missing Refunds

If you haven’t received your refund yet:
✔ Check your bank account.
✔ Contact your payment provider (processing times may vary).
✔ If you still need help, email us at support@arabemart.com